Privacy Policy
How we handle your information — in plain language.
What we collect
When you shop with Sapphire, we collect only what's needed to serve you: your name, phone number, email address, delivery address, and order details. If you pay by card, payment details are processed directly by our encrypted payment gateway — we never see or store your full card number.
How we use it
- To process, deliver and support your orders
- To send order updates via SMS, WhatsApp or email
- To improve our website, products and service
- To send offers and style notes — only if you've opted in
What we never do
We never sell, rent or trade your personal information to third parties for marketing. Your data stays with us and the trusted partners who help us deliver your order (couriers, payment processors) — bound by strict confidentiality.
Cookies
Our site uses basic cookies to keep your shopping bag saved and understand anonymous browsing patterns. You can disable cookies in your browser, though some features may not work as smoothly.
Your rights
You can ask us anytime to see, correct or delete the personal information we hold about you, or to stop receiving marketing messages. Just email [email protected] and we'll act within 7 working days.
Security
We use industry-standard encryption and security practices to protect your information. While no online transmission is 100% secure, we work continuously to keep your data safe.
Questions?
For anything privacy-related, reach us at [email protected] or +92-42-111-738-245.